Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Due to the custom nature of our products we do not accept returns unless the merchandise is damaged or defective. All sales are final.
Damaged Or Defective Goods
Our products are hand-crafted, only significant defects in the crystal or its engraving are considered defective. Minor bubbles, wrinkles, scratches and other variations are inherent to even the finest crystal, and are not considered defects.
If a product arrives in a damaged or defective condition, Clink Barware agrees to replace the product or issue a refund. For orders containing multiple products, only those that arrived damaged or defective will be replaced or refunded.
A request for replacement or refund must be made as follows:
I. You must provide a copy of the invoice or receipt of the damaged product.
II. You must provide photographic evidence of the damage or defect.
To initiate a replacement or refund please contact Customer Service at (877) 583-3397 or firstname.lastname@example.org.
Refunds Or Replacement
Once your request has been received, we will send you an acknowledgement. We will also notify you of the approval or rejection of your request after it has been evaluated.
If your request is approved, then your refund or replacement will be processed. If you have requested a refund, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late Or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it can take up to five business days before your refund is officially posted. Next contact your bank; there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact Customer Service at (877) 583-3397 or email@example.com.